Refund policy

Clothing Exchanges

We want you to be completely satisfied with your online purchase, so if it doesn’t suit you or you’ve ordered the incorrect size, we’ll gladly accept a return of any full priced item subject to the following conditions:

– The item must be returned within 30 days of purchase together with original proof of purchase
We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe

– Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached

– For any return you will be responsible for shipping and handling charges.
If the package does not reach us safely, we will not be able to complete the refund.
We recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.

Unfortunately, we don’t provide refunds for change of mind.

We do not offer refunds on sale items (unless it is faulty).

Dive Masks 

For hygiene reasons, we do not accept returns or exchanges on Gentle Habits Dive Masks and Snorkel Sets. All sales are final unless the item is faulty. 

Faulty Items

We’re sorry if an item you received is not in perfect condition. Please email contact@chasingsundays.com.au immediately. (Attaching images of the fault is always preferred)

– Please note, it is at the discretion of the company to deem what is a faulty item.

– We will replace the item if the stock is available or offer a refund or online credit upon receiving your faulty item back.

– We will replace the item if the stock is available or offer you a refund or online credit upon receiving your faulty item back.

Towels & all other items

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or replacement.

We only replace items if they are defective or damaged (within 30days of purchase).
We do not offer refunds for change of mind.

– Please note, it is at the discretion of the company to deem what is a faulty item.

– Our Turkish Towels are hand finished. If your tassels begin to unravel, this is not classed as a fault.
You can read about Turkish Towel care here.

– Colour variances in our Turkish Towels is considered normal. This is due to the natural dying process & multiple dying batches.

– We will replace the item if the stock is available or offer you a refund or online credit upon receiving your faulty item back.

Note:

We do not offer refunds on sale items (unless it is faulty), including items brought with a discount over 15%.
Items purchased during a sale are eligible for a store credit only.

Any refunds will be processed via the original payment method when you placed your order.

– All refunds/exchanges are less original shipping costs, as shipping costs are nonrefundable.

All returns are to be mailed to:
7 Duke Street, Nambucca Heads NSW 2448

All enquiries regarding refunds or replacements can be emailed to:
contact@chasingsundays.com.au