Returns & Exchanges
Clothing Exchanges
We want you to be completely satisfied with your online purchase, so if it doesn’t suit you or you’ve ordered the incorrect size,
we’ll gladly accept a return of any full priced item subject to the following conditions:
– The item must be returned within 30 days of purchase together with original proof of purchase
We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe
– Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached
– For any return you will be responsible for shipping and handling charges
If the package does not reach us safely we will not be able to complete the refund,
we recommend sending via a traceable method for peace of mind and to retain proof of postage
until you have received confirmation that your return has been processed.
Unfortunately, we don’t provide refunds for change of mind.
We do not offer refunds on sale items (unless it is faulty).
Faulty Items
We’re sorry if an item you received is not in perfect condition. Please email hello@chasingsundays.com.au immediately.
(Attaching images of the fault is always preferred)
– Please note, it is at the discretion of the company to deem what is a faulty item.
– The item must be returned in original condition, unworn, unaltered, unwashed and with tags attached.
– You will be responsible for shipping and handling charges to return the faulty item.
If the package does not reach us safely we will not be able to complete the refund,
we recommend sending via a traceable method for peace of mind and to retain proof of postage
until you have received confirmation that your return has been processed.
– We will replace the item if the stock is available or give you a refund upon receiving your faulty item back.
Any refunds will be processed via the original payment method when you placed your order.
Towels & all other items
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or replacement.
We only replace items if they are defective or damaged (within 30days of purchase).
We do not offer refunds for change of mind.
– Please note, it is at the discretion of the company to deem what is a faulty item.
– Our Turkish Towels are hand finished. If your tassels begin to unravel, this is not classed as a fault.
You can read about Turkish Towel care here
– Colour variances in our Turkish Towels is considered normal.
This is due to the natural dying process & multiple dying batches.
– You will be responsible for the shipping costs of returning your item.
Shipping costs back to you for the replacement of a defective or damaged item will be covered by us (Australian orders only)
– We recommend sending via a traceable method for peace of mind
and to retain proof of postage until you have received confirmation that your return has been processed.
We cannot guarantee that we will receive your returned item.
– We will replace the item if the stock is available or give you a refund upon receiving your faulty item back.
Any refunds will be processed via the original payment method when you placed your order.
Note:
We do not offer refunds on sale items (unless it is faulty), including items brought with a discount over 15%.
Items purchased during a sale are eligible for a store credit only.
– All refunds/exchanges are less original shipping costs, as shipping costs are non refundable.
All returns are to be mailed to:
28 Seaforth Drive, Valla Beach New South Wales AU 2448
All enquiries regarding refunds or replacements can be emailed to:
hello@chasingsundays.com.au
